We read the rejection, fix the cause, reply to the reviewer and resubmit until the app is live. If it is not approved because of our work, you get your money back.
Most rejections are solved in one or two resubmissions.
If the app is not approved for reasons within our work, you get the full price back. Rejections caused by the business itself, such as prohibited content, are discussed before we start.
Apple usually answers in one to three days, Google in up to a week. The 14-day closed test for new Google accounts is counted separately.
You invite us as a team member. The account and the app always stay yours.